If you are like me and fed up with pressing buttons repeatedly on your phone to answer the same questions from your bank every time you call? Why not consider one of the smaller personal banks. They offer good old fashioned banking services just like they used to be.
Remember the days when you could pick up a phone and speak to the same person as before? I called in at the Pensions Bank in Leicester early in December 2009 and met all the key staff, only about ten people, including their Chief Executive Officer. Small banks like this have identical protection under UK legislation as the impersonal high street banks that pay huge bonuses and bounce customers from one recorded instruction to another. So why endure repetitive telephone messages after a long wait listening to music? An efficient small bank can provide a more relaxed and faster personal service with real people?
There is no requirement to be well heeled just to achieve the first class service offered by one of these specialist banks. In this instance, the Pensions Bank introduced by equity care only stipulates a minimum of three thousand pounds for complimentary banking and this is done by monthly adjustment from your high interest account.
Small personal banks may also specialise in niche customer needs. For instance the Pensions Bank makes life much easier when dealing with and opening accounts for elderly people, their relatives and Attorney’s. In this context the anti money laundering and proof of I.D. documentation can be particularly frustrating and time consuming, with most large high street banks. However, the Pensions Bank has a system in place that can simply authorise confirmation of identification from your professional adviser. Plus they can deal efficiently with customer’s financial advisers in handling trusts and pension scheme administration. Unlike the big banks, they do not get involved in pushing credit cards, life assurance, pensions and investments and work comfortably together with their customer’s existing professional advisers.
Like many small private banks with the traditional customer service values of old, the Pensions Bank combines old fashioned client service with 21st century technology. They provide up to date Internet facilities with competitive deposit and lending terms together with the normal direct debit, standing order, bank transfer and other customer services you would expect. Additionally they offer business banking facilities including pay as you earn administration administration on competitive terms for firms of all sizes.
Small Banks like the Pensions Bank put the ‘personal touch’ back into modern banking. You can actually look forward to speaking with the same friendly people all the time. It’s such a great shame to keep this bank and others like it such a closely guarded secret?
Discover why smaller banks are preferable, visit the equity care site where you will learn the reasons are very persuasive.
